HUNT ENGINEERING Customer Charter
We see the business of our customers falling into three or four project phases. We recognise that the needs of customers are different in each of these phases. We also recognise that not all projects will traverse through all the phases. Our charter to our customers is to support their project in as many of these phases as are relevant. In recognising the differing needs of these phases we offer different services for each phase. Of course all systems are covered by our Warranty.
Phase 1. Getting Started
Everyone needs to get started. DSP novices will need to understand how to use DSP as well as the tools and hardware. DSP experts will still need to get to grips with the architecture of HERON and HEART systems. You will need the HERON CD to get you started in your learning and programming exercise. On request we also supply some interface and "test" cables that are not for production use.
Because you will be anxious to get started, delivery will be within 4 weeks of receiving your order (provided we have sufficient information about your cabling, clocking and I/O requirements). This delivery time allows the modules to be configured exactly to your needs, and to produce and test the cabling that is specified according to your needs.
There are no discounts on standard pricing for this phase but you receive instead the benefits of this flexible approach to your requirements.
Phase 2. Repeat buying
Once you have developed your application program, you have understood the architecture and how to use it. Your need for technical support will be reduced, and you will be able to plan the delivery schedule for your orders. At this time we will continue to provide you with cabling that interfaces with the modules, but not with test harnesses, BNC breakouts etc.
In exchange for a delivery time of up to 8 weeks, we may offer discounts of 20% from current list price. We may offer one system to be delivered within the normal 4 weeks period. If the full Cables and or a faster delivery time is required then the discount will not be offered.
Phase 3. Production
If your project goes into production, where your product incorporates HERON & HEART products, we expect you to purchase the tooling to manufacture your own cables and to schedule deliveries over a longer period. We may offer to quote you for some limited cabling for your system.
In exchange for a delivery time of up to 12 weeks, we may offer discounts of 25% from current list price. We may offer one system to be delivered within the normal 4 weeks period. If the full Cables and or a faster delivery time is required then the discount will not be offered.
Phase 4. High Volume Production
If your project enters a phase where it requires our products in high volumes (>100 off) we will be happy to discuss alternatives with you which may include a full custom design based on the features of our products that you are using.